• WHAT IS YOUR CANCELLATION POLICY?
  Cancellations 1 week prior to the show date will incur a 15% restocking fee, and you will receive company credit that can be used towards your next order. MUST BE APPLIED WITHIN 12 MONTHS. Cancellations 2 days prior to the show date will NOT BE REFUNDED OR CREDITED.

• Can I exchange my product when I'm on-site?
  We do not exchange products on show site. If you choose to cancel your order, you will not receive any refund or company credit.

• ARE THERE ANY FEES FOR DELIVERY AND PICK UP?
  DELIVERY AND PICK UP FEES ARE INCLUDED.

• IS THE RENTAL PER DAY OR FOR THE DURATION OF THE SHOW?
  ALL RENTAL PRODUCTS ARE FOR THE DURATION OF THE SHOW. (EXCEPT STEAMERS)

• CAN I RESERVE A STEAMER BEFORE THE SHOW STARTS?
  YES. PRE-ORDERING A STEAMER RENTAL VIA OUR WEBSITE IS EASY AND EFFICIENT. STEAMER - DAY RENTAL (8:00am to 6:00pm) PLEASE PICK UP ONSITE D&B CUSTOMER SERVICE DESK LOCATED IN EXHIBITOR SERVICE AREA.STEAMERS MUST BE BROUGHT BACK TO THE D&B CUSTOMER SERVICE DESK AT THE END OF THE DAY YOU ALSO HAVE THE OPTION OF RENTING STEAMERS “ON SITE” BY VISITING OUR D&B CUSTOMER SERVICE DESK LOCATED IN EXHIBITOR SERVICE AREA.

• HOW CAN I PLACE AN ORDER?
  YOU CAN PLACE YOUR ORDERS BY VISITING OUR WEBSITE www.dbrentaldisplays.com.

• CAN I ORDER AT THE SHOW?
  YOU ARE ABLE TO PLACE AN ORDER AT THE SHOW. THERE IS AN ADDITIONAL 10% FEE FOR ALL ONSITE ORDERS.

• WILL OUR RENTAL PRODUCTS BE PLACED IN OUR BOOTH OR DO WE NEED TO PICK THEM UP?
  The following items will be delivered directly to your booth: mannequins, mirrors, coolers, and mini fridges. You must pick up the rental products listed below at the Exhibitor Services at the D&B Customer Service Desk. Hangers-pick up Steamers-pick up Iron/board-pick up Rotating standing stand-pick up

• DO I NEED TO RETURN OUR RENTAL PRODUCTS TO YOU?
  The following items will be picked up directly from your booth: mannequins, mirrors, coolers, and mini fridges. You must drop off the rental products listed below at the Exhibitor Services Area at the D&B Customer Service Desk. Hangers-pick up Steamers-pick up Iron/board-pick up Rotating standing stand-pick up

• WHAT DO I DO IF I HAVE A PROBLEM WITH MY ORDER ON SHOW SITE?
  YOU CAN VISIT D&B CUSTOMER SERVICE DESK LOCATED AT EXHIBITOR SERVICES AREA OR YOU CAN CALL (702) 987-5965 OR EMAIL db@dbrentaldisplays.com AND ONE OF OUR D&B TEAM MEMBERS WILL GLADLY HELP YOU.

• I DON’T WANT TO EMAIL OR SEND MY CREDIT CARD NUMBER, HOW CAN I PAY FOR MY ORDER?
  WE CAN CREATE AN INVOICE AND EMAIL IT TO YOU WITH A SECURE LINK TO PAY ONLINE.

• CAN I PAY FOR MY RENTAL WITH CASH OR CHECKS?
  NO CASH OR CHECKS ARE ACCEPTED FOR RENTALS. ONLY CREDIT CARDS OR ACH TRANSFERS.

• CAN I EXPECT MY RENTAL PRODUCTS TO BE IN MY BOOTH WHEN I ARRIVE?
  AS THE “OFFICIAL VENDOR” D&B IS ALLOWED TO ARRIVE 1 DAY PRIOR TO EXHIBITOR’S MOVE IN DATE. WHEN THIS OCCURS WE STRIVE ON HAVING ALL OF OUR PRODUCTS DELIVERED ON THAT SAME DAY. HOWEVER, WITH THE EXCEPTION OF US NOT BEING ALLOWED IN A DAY BEFORE EXHIBITOR’S MOVE IN, WE MAKE IT OUR MISSION TO GET ALL PRODUCTS DELIVERED BY THE END OF EXHIBITOR MOVE IN DAY. OUR GOAL IS TO ALWAYS HAVE YOUR PRODUCTS READY IN YOUR BOOTH PRIOR TO SHOW DATE.

• DO YOU OFFER ANY DISCOUNTS?
  YES WE DO. ALL DISCOUNTS ARE LISTED IN THE PROMO CODES TAB.

• HOW DO I USE MY PROMO CODE?
  USE PROMO CODE AT CHECKOUT.

• I DON’T HAVE A BOOTH NUMBER YET, CAN I STILL ORDER?
  YES YOU ARE ABLE TO ORDER WITHOUT A BOOTH NUMBER. WE DO RECEIVE AN UPDATED EXHIBITORS LIST WITH BOOTH NUMBERS FROM SHOW MANAGEMENT. WE WILL AOUTOMATICALLY UPDATE YOUR BOOTH NUMBER.

• When I order onsite how soon should I expect my delivery?
  All onsite orders placed before 2:00pm will be delivered by 8:00pm. All onsite orders placed after 2:00pm will be delivered by 8:00am the next day. You do not have to wait in your booth for your delivery.