FAQ

Frequently Asked Questions

Q: How to place a booking?
A:

  1. Go to www.dbstores.com
  2. Click the “Login” button at the top right and create your account
    • Note: This is a new website. Even returning customers must create a new account for the first time.
  3. After logging in, return to the homepage and click the button that says:
    “Click Here to Start Your Rental Booking”
  4. You’ll land on a page that says:
    “Step 1: Select a rental period below and enter your delivery address to view the availability for your location.”
  5. Click the bar that says:
    “Select a rental period to view prices and availability”
  6. Enter the event venue address (not your personal/home address) For example:
    3150 Paradise Road, Las Vegas, NV 89109
  7. Enter your delivery date and time and your pickup date and time
  8. Click “Apply”
  9. Select your event location (e.g., Las Vegas Rental Event Page)
  10. You’ll now be able to view available items and pricing and complete your rental.

Q: Why is everything showing as “Sold Out”?

A: This is a common point of confusion. In order for the system to display accurate availability, the delivery address and rental dates must be entered first. Without those details, the site assumes the items are not available.

To view what's available, just follow these quick steps:

  1. Visit www.dbstores.com
  2. Click “Click Here to Start Your Rental Booking”
  3. Enter the delivery address and rental dates 

Q:  Can I mix products from different locations?

A: No. Orders must be placed per location. Mixing products from different locations will result in availability issues.

Q:  Where do you offer free delivery?

A: We offer FREE delivery to the following shows:
• New York Shows: TEXWORLD NYC, APPAREL SOURCING, MAGIC NYC, COTERIE at the Jacob Javits Center
• Las Vegas Shows: MAGIC LAS VEGAS, PROJECT LAS VEGAS, SOURCING AT MAGIC at the Las Vegas Convention Center
• Nashville Show: MAGIC NASHVILLE at Music City Center

Q: Do you offer delivery or pickup?

A: Yes, delivery is available for all shows we service. Pickup is only available at our Las Vegas warehouse by appointment. We do not offer customer pickups in New York or Nashville.

Q:  What payment methods do you accept?

A: We accept all major credit cards through our secure checkout. No cash or checks accepted. Trade shows do not require a security deposit.

Q:  When should I place my order?

A: We recommend placing your order as early as possible. Inventory is limited and some shows may sell out weeks in advance.